Delivery & Return
Free delivery available over $100 on small items. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
PurityWhip offers ideal shipping methods for any requirement — low priced through DHL / Standard Parcel Post, faster via FedEx, DHL Express or UPS, or especially reliable and secure for palletised wholesale freight. Below you'll find an overview of all available shipping methods.
Order the product and specify the delivery method
Pick the carrier and service that fits your timeline at checkout.
You will receive an order confirmation
An email with your order number, invoice and estimated dispatch date lands in your inbox immediately.
Wait for your order to arrive
You get a tracking code as soon as the parcel leaves our warehouse.
Receive your order
Sign for the parcel, check the seal and you are ready to whip.
Chargers & accessories
What do we mean by small? Everything except wholesale tanks and 7kg cylinders — i.e. 8g chargers, dispensers and regulators.
Wholesale tanks & pallets
The big stuff. Bulk wholesale cream chargers such as 1.1L / 740g, 2.2L / 1364g, 3.3L / 2100g and 4.5L / 3000g tanks, shipped by trained freight forwarders.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the distance contract within 14 days of delivery. To keep that right, the goods must be returned in their original, unopened condition. If the item is destroyed or damaged through no fault of the customer, the customer does not lose the right to a refund. A drop in value caused by unpacking or checking the product does not prevent you from requesting a refund.
The product cannot be accepted back if any of the following is missing:
- Complete, original equipment and packaging
- A receipt proving purchase from the PurityWhip online store
- Your Order ID
- An act with a description of the defect issued by our service department
Refunds are issued within the time limits set by applicable law, back to the original payment method.
FAQs
My order hasn't arrived yet. Where is it?
If your order has not arrived within the estimated window (or more than 5 working days) and you have checked with neighbours, please contact the courier directly with your tracking code. If the parcel has been lost, contact our Customer Care team and we will arrange a suitable resolution.
Tracking self-service
Orders sent on a tracked service can be followed on the courier website. On dispatch we email your tracking code — enter it on the courier tracking page (FedEx, DHL, UPS or 17Track) to monitor the delivery.
Damaged parcels & incorrect items received
We work hard to make sure every order arrives in perfect condition. If a parcel arrives damaged or with incorrect items, report it to us within 48 hours with photos and your Order ID — your prompt report helps us resolve it faster.
Do you ship worldwide?
Yes — we ship to most countries worldwide. Pressurised nitrous-oxide goods travel under UN/ADR compliant documentation. Some destinations require an import permit for food-grade gases; our team will advise before dispatch.
Wholesale, distributor & agent orders
For pallet quantities and long-term supply agreements we quote dedicated freight rates and lead times. Contact our wholesale desk for a tailored quotation and MOQ.
Still need help with a delivery or return?
Send us your Order ID and a short description — our support team replies within one business day.